Return & Exchange Policy
Return & Exchange Address
XIAMEN NEWTOP MATERIAL COMPANY
Room 103-107, No. 93-1, Tian'an Road, Jimei District
Xiamen, State, 361000
CHINA
Contact Number: +86 17750666291
Email: [email protected]
Policy Overview
At NEWTOP, we are committed to ensuring your satisfaction with our silicone products. Custom-made or personalized items are not eligible for returns or exchanges unless they are defective.
Eligibility Criteria
Proof of purchase is required for processing returns or exchanges.
How to Initiate a Return or Exchange
Contact our customer service team at +86 17750666291 or [email protected] to initiate the process.
Provide your reason for return or exchange. Our team will guide you through the next steps.
Return Shipping
The customer is responsible for return shipping costs unless the item is defective or the incorrect item was shipped.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping Costs
Shipping costs for returning your item are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, the customer may be responsible for paying for their shipping costs for returning the item.
Contact Us
For more information about our return and exchange policy, please contact us at +86 17750666291 or [email protected].